24/7 Assistance

Medical Assistance

• Coordination of outpatient and/or inpatient care for any medical condition

• House calls

• Dental services

• Medical evacuations & repatriations

Additional Services

• Coordination of medical care for pre-existing medical conditions

• Cases arising from the practice of sports

• Physiotherapy

• Escort for the return of minors

• Return of accompanying persons

• Early return

• Early return for death of 1st Degree relative

• Accompanying person in case of prolonged hospitalization - Lodging

• Accompanying person in case of prolonged hospitalization - Air Travel

• Repatriations

• Medical transfers

• Return to home country due to health reasons

• Repatriation of mortal remains

Prescribed Medication

• Discount programs to our clients’ members

Technical & Personal Travel Assistance

• Tracking of lost luggage and concierge services

• Cash advance

• Assistance in case of lost and/or stolen travel documentation

• Reservation of air tickets and hotels

• Transmission of urgent messages to family in case of medical or legal emergencies

Legal Referral

• Access to legal counsel whenever the traveler is being pressed with charges or was involved in an accident.

• This service also provides advocacy with the traveler’s consular authorities locally.

Critical care
Management of trauma cases, deploying immediate resources, coordination of specialists and immediate response teams.

Fraud control and auditing
Using local resources worldwide, we pay in local currency through our own staff, avoiding manipulation of pharmacy and consultation prices.

Proactive cost containment in US hospitals
We deploy a network of hospitalists who manage care within the hospital setting on a proactive basis, as opposed to traditional case management and audit that happens after the fact.

Customer Satisfaction & Quality Assurance Service Delivery Metrics
To ensure that we are continually improving, we track and share all metrics related to performance and service. During our onboarding and implementation process, we agree upon and develop specific reporting items, survey wording, which we provide to our clients on a monthly basis.

Client Satisfaction
Using patient communication tools, we encourage feedback from members on their service experiences. We can provide customized surveys for clients and implement specific campaigns to measure different aspects of the services provided.

Quality Assurance
In compliance with industry standards, all voice communications are recorded and stored on our own encrypted servers, all interactions with patients, providers and other parties are automatically logged on our CRM.

Personal Health Information Confidentiality
ALL our personnel complies with the strictest industry requirements, namely HIPAA (Health Insurance Portability and Accountability Act) and GDPR (General Data Protection Regulation), regarding the safeguard of the patient’s confidential. information.